Return & Exchange Policy
At nuvradesign, we want every customer to enjoy a confident and satisfying shopping experience. We carefully select and create elegant silk accessories designed for everyday beauty, comfort, and timeless style.
If your purchase does not meet your expectations, our return policy is designed to provide a simple and transparent solution.
Customers may request a return within 45 days after receiving their order. Items must remain unused, unworn, and in their original condition with all packaging and tags included.
Request a Return
Contact our customer support team with your order information and reason for return. Our team will review your request and provide further instructions.
Prepare Your Package
Please securely package your item to prevent damage during transportation. Returned products should be in original condition and suitable for resale.
Inspection & Approval
Once we receive the returned item, our team will inspect the product condition. Approved returns will proceed to refund processing.
Refund Completion
Refunds will be issued to the original payment method after approval. Processing times may vary depending on your payment provider.
Eligible Return Items
• Unused silk scarves and accessories
• Items with original packaging
• Products without signs of wear or damage
• Orders returned within the stated period
Non-Returnable Situations
• Items showing personal use or damage
• Products without original condition
• Returns requested outside the return period
• Customized or specially prepared items
Frequently Asked Questions
Can I exchange an item?
Currently, we recommend returning the original item and placing a new order for the preferred style or design.
Who pays return shipping?
Customers are responsible for return shipping costs unless the item received has a manufacturing issue or incorrect product information.
How long does refund processing take?
After approval, refunds are normally processed within several business days. Your bank or payment provider may require additional processing time.
Need Assistance?
Our customer support team is happy to help with return questions, order concerns, and product information.
Brand: nuvradesign
Website: nuvradesign.shop
Email: sales@nuvradesign.shop